FAQ

Can I request a certain bouquet be made up?

We have a range of different bouquets on our website to choose from – however if you do want something specific we can do our best to help. Email thefloraldelivery@gmail.com to request a customized bouquet.

Where do you deliver?

The areas we deliver to include Wellington City, Khandallah, Crofton Downs, Kaiwharawhara, Wellington CBD, Thorndon Broadmeadows, Aro Valley, Kelburn, Northland, Karori Mount Victoria, Oriental Bay, Roseneath, Mount Cook, Newtown, Berhampore, Vogeltown, Kingston, Owhiro Bay, Island bay, Houghton Bay, Happy Valley , Hataitai, Kilbirnie, Rongatai, Lyall Bay, Miramar, Maupuia, Strathmore, Seatoun,Scorching Bay, Breaker Bay Lower Hutt, Petone, Normandale, Maungaraki Eastbourne, Upper Hutt, Stokes Valley,  Silverstream, Wainuiomata, Porirua, Elsden, Kenepuru, Papakowhai, Titahi Bay, Whitby, Plimmerton, Mana, Johnsonville, Churton Park, Newlands, Paparangi, Ngauranga, Wadestown, Wilton, Tawa, Grenada,  Lower Hutt, Upper Hutt , Porirua.

We do not deliver to the Kapiti Coast (anywhere north of Porirua) or the Wairarapa. No rural deliveries.

What time will my bouquet/ arrangement be delivered and can I request a time?

We can't guarantee a delivery time. The earlier the order the sooner we can make the bouquet and get it delivered to you.

Saturday deliveries will be delivered in the afternoon - no morning delivery available. 

What days and times do you operate?

We deliver our flowers Tuesday –Saturday.

You can order flowers for same day delivery Tuesday - Friday before 3pm. If you order after this time the flowers will be delivered on the next working day.

Saturday orders must be ordered by Saturday 6am. If an order is placed after this time for the weekend it will be delivered on the next business day. All Saturday orders are delivered in the afternoon - no morning delivery available.

No deliveries on public holidays unless we have announced that we will be open. (We ARE open Valentines Day and Mothers Day) - if you do order for a day that we are closed your order will get delivered on the next working day.

Closed Monday and Sunday.

What if nobody is home?

If nobody is home to receive the flowers, we’ll do our best to find a discreet and shady spot for them and we will always leave them with a wet wrap around the stems. If you have any special delivery instructions you can let us know on the order page.

What if I enter the wrong address while ordering?

It is your responsibility to provide us with the correct address when ordering your flowers. Our staff or Ship My Trade couriers will deliver your flowers. 

If you give us the wrong address or we are unable to deliver the flowers we will charge you a $15 re delivery fee to be delivered on the next business day. 

Remember we cannot deliver flowers if the property is gated or is an apartment building where we cannot enter the building. If we go to deliver a bouquet and cannot enter there will not be a refund but can re deliver for a $15 fee. 

If you have any other questions or concerns please email us on thefloral delivery@gmail.com and we will get back to you as soon as we can.