FAQ

Can I request a certain bouquet be made up?

We have a range of different bouquets on our website to choose from – however if you do want something specific we can do our best to help. Email [email protected] to request a customized bouquet.

Where do you deliver?

Hutt Valley and Wellington. No rural deliveries. We do not deliver to Kapiti or the Wairarapa. 

What time will my bouquet be delivered and can I request a time?

Our flowers will be delivered to residential and business addresses between 1.30pm and 5pm on the day you request them to be delivered (If no date is selected we will presume it is for same day delivery). Sorry there are currently no morning deliveries. 

What days and times do you operate?

We deliver our flowers Monday – Friday. Saturday deliveries by request (email [email protected]). You can order flowers for same day delivery before 11am. If you order after this time the flowers will be delivered on the next working day. No deliveries on public holidays unless we have announced that we will be open. (We ARE open Valentines Day and Mothers Day) - if you do order for a day that we are closed your order will get delivered on the next working day.

What if nobody is home?

If nobody is home to receive the flowers, we’ll do our best to find a discreet and shady spot for them and we will always leave them with a wet wrap around the stems. If you have any special delivery instructions you can let us know on the order page.

What if I enter the wrong address while ordering?

It is your responsibility to provide us with the correct address when ordering your flowers. If you give us the wrong address and we are unable to deliver the flowers we will charge you a $15 re delivery fee to be delivered on the next business day. 

Remember we cannot deliver flowers if the property is gated and we cant get in and please make sure their are no animals in the yard that could be dangerous as we will not enter and there will not be a refund. 

 

If you have any other questions or concerns please email us on thefloral [email protected] and we will get back to you as soon as we can.