FAQ

Can I request a certain bouquet be made up?

We have a range of different bouquets on our website to choose from – however if you do want something specific we can do our best to help. Email thefloraldelivery@gmail.com to request a customized bouquet.

Where do you deliver?

The areas we deliver to include Wellington City, Khandallah, Crofton Downs, Kaiwharawhara, Wellington CBD, Thorndon Broadmeadows, Aro Valley, Kelburn, Northland, Karori Mount Victoria, Oriental Bay, Roseneath, Mount Cook, Newtown, Berhampore, Vogeltown, Kingston, Owhiro Bay, Island bay, Houghton Bay, Happy Valley , Hataitai, Kilbirnie, Rongatai, Lyall Bay, Miramar, Maupuia, Strathmore, Seatoun,Scorching Bay, Breaker Bay Lower Hutt, Petone, Normandale, Maungaraki Eastbourne, Upper Hutt, Stokes Valley,  Silverstream, Wainuiomata, Porirua, Elsden, Kenepuru, Papakowhai, Titahi Bay, Whitby, Plimmerton, Mana, Johnsonville, Churton Park, Newlands, Paparangi, Ngauranga, Wadestown, Wilton, Tawa, Grenada,  Lower Hutt, Upper Hutt , Porirua.

We are happy to accept orders to the Kapiti Coast just email us so we can send you a link for an extra $15 delivery fee to accomodate this and we can send it the next day.We do not deliver to Waikane or the Wairarapa. No rural deliveries.

What time will my bouquet/ arrangement be delivered and can I request a time?

We can't guarantee a delivery time. The earlier the order the sooner we can make the bouquet and get it delivered to you. Most orders get delivered around midday or mornings if located in Wainuiomata, Eastbourne, Petone or Hutt Valley area - but depends on the day and number of orders.

Saturday deliveries will be delivered in the afternoon - no morning delivery available. 

Do you do urgent deliveries?

We do offer urgent deliveries for $15 extra delivery fee. The driver gets 120mins to deliver the order once the bouquet is made. You must email us first to ensure we have all the flowers / colours in stock for your order.

Please note: We will do our absolute best, but cannot guarantee delivery in this timeframe if in the middle of peak traffic eg before 10am heading into the city as we are based in Lower Hutt.

What days and times do you operate?

We deliver our flowers Monday –Saturday.

You can order flowers for same day delivery Monday - Friday before 3pm. If you order after this time the flowers will be delivered on the next working day.

Saturday orders must be ordered by Saturday 8.30am. If an order is placed after this time for the weekend it will be delivered on the next business day. All Saturday orders are delivered in the afternoon - no morning delivery available.

No deliveries on public holidays unless we have announced that we will be open. (We ARE open Valentines Day and Mothers Day) - if you do order for a day that we are closed your order will get delivered on the next working day.

Closed Monday and Sunday.

Will my name be written on the card?

Yes all orders will have the name of the sender on the card. If you want to be anonymous please let us know in the notes box at checkout and we will keep it a secret!

What if nobody is home?

If nobody is home to receive the flowers, we’ll do our best to find a discreet and shady spot for them and we will always leave them with a wet wrap around the stems. If you have any special delivery instructions you can let us know on the order page. 

What if I enter the wrong address while ordering?

It is your responsibility to provide us with the correct address when ordering your flowers. Our staff or Ship My Trade couriers will deliver your flowers. 

If you give us the wrong address or we are unable to deliver the flowers we will charge you a $15 re delivery fee to be delivered on the next business day. 

Remember we cannot deliver flowers if the property is gated or is an apartment building where we cannot enter the building. If we go to deliver a bouquet and cannot enter there will not be a refund but can re deliver for a $15 fee. 

If you have any other questions or concerns please email us on thefloral delivery@gmail.com and we will get back to you as soon as we can.