Please email us on firstname.lastname@example.org & we will respond as soon as we can within our business hours 9am - 3pm Monday - Friday.
Same day delivery requirements
Monday - Friday orders must be in before 3pm.
The following products are NOT available for same day delivery we require 2 business days notice eg Order on Monday for Wednesday delivery:
Flower Crowns, Casket Spray & Funeral Wreath & 50 red roses - we source flowers specifically for these products as not all flower types are suitable to use. If you select same day delivery for these items it will be delivered on the next business day.
The couriers aim to deliver within 5 hours once bouquet is made up. If you require urgent delivery please email us and we will confirm if it is possible and if so we will send you a link for extra payment & once it is received we can then get it delivered.
If an order is placed after the cut off time it will be delivered on the next business day.
Closed Saturdays, Sundays & public holidays (except Valentines Day & Mothers Day)
The areas we deliver to include Wellington City, Khandallah, Crofton Downs, Kaiwharawhara, Thorndon Broadmeadows, Aro Valley, Kelburn, Northland, Karori Mount Victoria, Oriental Bay, Roseneath, Mount Cook, Newtown, Berhampore, Vogeltown, Kingston, Owhiro Bay, Island bay, Houghton Bay, Happy Valley, Hataitai, Kilbirnie, Rongatai, Lyall Bay, Miramar, Maupuia, Strathmore, Seatoun,Scorching Bay, Breaker Bay Lower Hutt, Petone, Normandale, Maungaraki Eastbourne, Upper Hutt, Stokes Valley, Silverstream, Wainuiomata, Porirua, Elsden, Kenepuru, Papakowhai, Titahi Bay, Whitby, Plimmerton, Mana, Johnsonville, Churton Park, Newlands, Paparangi, Ngauranga, Wadestown, Wilton, Tawa, Grenada, Lower Hutt, Upper Hutt , Porirua.
We do not deliver to Kapiti Coast, Waikanae or the Wairarapa. No rural deliveries.
(We can possibly deliver to Kapiti Coast and do rural delivery with at least 3 business days notice and you are willing to cover the courier costs which is approx extra $15 - $20 - email us first to confirm if possible).
By ordering any product off our online flower shop you agree to our Terms & Conditions
If you place an order for a day when we are closed such as the weekend or if we are on holiday then the order will be delivered on the next business day.
Flower type will vary from picture due to season and availability at the market - picture is an example only.
It is your responsibility to enter the correct date / delivery address/ information and order within our delivery requirements per product. If an order is placed after the cut off time it will be delivered on the next business day. If no date is selected then delivery will be done that day.
If the order cannot be delivered (nobody home & not safe to leave) you will be required to pay for the second delivery fee. The Floral Delivery will not cover the charge of your second delivery or re delivery to a different address. We will be in touch with you via email to cover the cost. If the bouquet cannot be re delivered within 3 business days the flowers will be forfeited due to the nature of the perishable item and there will be no refund issued.
We are not responsible for the product once it has been delivered.
If being delivered to an apartment / gated community etc you must provide the recipients phone number so we can contact the recipient if they aren't home when the driver delivers the gift.If nobody is there to accept the flowers / we cannot leave them at the property then you will have to pay a $15 re delivery fee for us to deliver it the next working day.
The courier aims to deliver within 5 hours once the bouquet is made up. We cannot guarantee a faster delivery time (unless you wish to pay for an urgent courier which we will need to be notified at least 24 hours to arrange this).
We do not accept refunds.
Rural areas are not in our delivery area. If you place an order for a rural address the extra courier cost will come out of the cost of the flower value to cover the extra courier fee - if you have not arranged to pay prior to delivery.